Frequently Asked Questions
Orders and Shipping
How can I track my order?
You can track your order by entering your tracking number and information after your order has been shipped
Returns
What is your return policy?
At this time, we do not accept returns or exchanges. However, we deeply value each customer and their purchase, and we are committed to ensuring your satisfaction. If you have any questions or concerns about your order, please don’t hesitate to email us. We’re here to help!
Cancel Order
Can I cancel or change my order after it’s been placed?
You can cancel or change your order within 24 hours of placing it, provided it hasn’t been processed for shipping. Contact our customer support team immediately with your order number for assistance.
Report Issue
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of delivery. Provide photos of the issue and your order number for prompt assistance with a replacement or refund.
How do I report a problem with my order?
To report a problem with your order, please reach out to us so we can assist you further.
Product Information
What materials are used in Farren Baby clothing?
NidoLux Bamboo Fabric Blend
95% Viscrose from bamboo, 5% Spandex
The NidoLux fabric checks all the boxes. Crafted with the perfect blend of buttery bamboo and agile spandex, Farren Baby’s signature fabric features a tight weave so it’s durable as well as stretchy. Plus with a hefty 240 gsm it’s the optimal weight that ensures warmth and breathability without hindering movement.
LuxMove Scuba Fabric Blend
20% Rayon, 75% polyester, 5% spandex, scuba knitting fabric
A scuba fabric with a knit blend, truly one-of-a-kind. Years in the making, we have finally created the perfect blend of fabrics that brings comfort and play to another level.
How do I choose the right size for my child?
Refer to our Size Guide available on each product page, which includes measurements and age ranges to help you select the perfect fit for your child.
Additional Questions
Care Instructions
How should I wash and care for Farren Baby clothing?
Machine wash Farren Baby clothing in cold water with like-colors. Use a gentle detergent, and never bleach. Tumble dry on low heat, or air dry for best results.
Are your clothes machine washable?
Yes, all Farren Baby clothes are machine washable. Follow the care instructions on the garment's tag for best results and longevity.
Need Assistance? We're Here to Help!
Whether you have a question about our products, need help with an order, or just want to say hi.
Reach out to us through any of channels below: